Wednesday, March 21, 2018


An advanced architecture that distributes call control to ShoreGear voice switches across the network eliminating any single point of failure. Each switch employs embedded software intelligence that allows it to independently handle call setup, and routing.

In the event of a power failure, the ShoreTel system provides automatic fail-over to the PSTN ensuring continuous dial tone availability.

Should a server fail, the ShoreTel system can continue accepting calls, without disruption or loss of dial tone. A server clustering strategy can prevent temporary loss of voice applications (voice mail, automated attendant, CDR) and provide automatic failover to a redundant backup server.

Ease of use

ShoreTel eliminates the complexity of traditional telecommunications systems with a modular architecture that supports plug-and-play installation process, browser-based management, and a desktop telephony manager that provides personal call handling features and unified messaging with Microsoft Outlook.

The ShoreTel distributed architecture provides plug-and-play simplicity. Adding new switches or IP devices is as simple as plugging in and powering on.

The ShoreTel system is easy to administer and use intuitive management tools include a browser-based administration center. A single administrator can manager the entire voice network from anywhere in the enterprise.

Ease of use extends to the desktop as well. For users, ShoreTel Call Manager provides a powerful, simplified tool for managing personal telephony applications and configurations.

Voice quality

Independent tests confirm that ShoreTel delivers the highest voice quality of any VoIP system in the marketplace. With a latency of only 64 milliseconds across an IP WAN, ShoreTel out performs all other vendor systems  all of which exceeded the toll quality limit of 100ms latency across an IP WAN. (Internal tests of the ShoreGear-24 voice switch demonstrate a latency of 20ms in each direction across a local area network.)

Cost savings

Legacy PBX systems are laden with costs that include separate infrastructure support, service contracts, multiple management tools, add-on applications, expensive proprietary phones, and dedicated telecom staff resources. By leveraging a standards-based, distributed architecture, the ShoreTel system significantly lowers total cost of ownership through lower commodity component cost (off the shelf phones, servers, switches and routers), simplified application integration (standards-based TAPI) and a unified IT infrastructure (supporting IP voice and data), smaller support staffs, and reduced tariff charges (voice rides free on the IP network).

ShoreTel eliminates the need for forklift upgrades; the total replacement of a system because it cannot scale to the needs of the enterprise.

For customers with multiple, geographically dispersed sites, ShoreTel’s network call routing feature provides cost savings by routing long distance across the IP network to the nearest local off ramp.

ShoreTel brings together all users across any number of sites into a single, integrated system that delivers significant total cost of ownership (TCO) savings by lowering cost across a broad range of categories: installation, network infrastructure, service and support, WAN connectivity, ongoing management, training and application development.

Standards support

ShoreTel is committed to industry standards for data communications and networking. Where accepted industry standards exist, ShoreTel will support them and, where possible, give customers the option of multiple standards support.

ShoreTel supports any standards-based voice-enabled device including RTP (for call handling), G.711 and G.729 (for voice packet compression across the WAN), MAPI (for unified messaging integration), SNMP (management), and SQL (for database access).


ShoreTel currently supports up to 10,000 users. Highly scalable and modular, the ShoreTel system easily expands to accommodate new locations, new users, and new applications.

Single image system

ShoreTel’s distributed architecture is an elegant architecture that lends itself very well to a highly distributed voice communications environment. With ShoreTel, all users  regardless of their physical location can be connected, integrated, and managed as a single, integrated IP voice communications network.  One system is used to manage all applications, all users, and all locations.

ShoreTel also supports standard public SNMP MIBs so that it can be integrated with programs such as HP OpenView.  This provides customers with a single topology view of all network devices, including those from ShoreTel.  ShoreTel’s Director management application can also be launched directly from OpenView to provide greater visibility and administration of ShoreTel devices.

Higher productivity

ShoreTel’s Personal Call Manager gives every user the ability to manage voice communications directly from their PC. Your valued employees get productivity benefits from advanced telephony features, including professional-grade voice mail with Caller ID support, flexible attendant services including multiple auto-attendant capability, support for call reporting, and simplified call control.

ShoreTel users have instant access to a continuously updated directory and the power to enter only a few keystrokes to locate any user and place a phone call  no need to use the dial pad!

ShoreTel’s Office Anywhere feature makes it easy for users to assign their personal phone configuration to any phone on or off the network, regardless of their physical location; whether working from home or on the road.  This is a great benefit for users who travel or telecommute and need to maintain productivity where ever they are.

Productivity gains are also experienced by the IT staff using ShoreTel Director, which provides a single, web-based management interface to all administrative functions on the network one system to manage all applications, all users, and all locations. 

Competitive advantage

ShoreTel boosts an organization’s competitive advantage with a telephony platform that can leverage converged data and voice networks, including call center and conferencing solutions.

ShoreTel provides a constellation of powerful voice and client applications for personalized call management, unified messaging, voice mail, automatic call distribution, and out-of-the-box integration with leading CRM packages for the workplace user, remote user and contract center agent.

ShoreTel’s IP voice system meets the need for customer-centric applications by supporting a new class of business application one that combines IP voice communications with customer care data, allowing companies to embed both elements into a business process for managing customer relationships.  ShoreTel’s Distributed IP Voice Architecture allows this voice/data customer care process to be distributed as needed throughout the organization even to remote teleworkers.  This gives companies the flexibility of assigning the right people at the right time to the customer care process.

Ease of use

ShoreTel eliminates the complexity of traditional telecommunications systems by delivering a modular architecture with standards-based software and hardware components, hassle-free installation process, point-and-click web-based management, and a Windows-based interface that provides personal call handling features and unified messaging with Microsoft Outlook.

The ShoreTel distributed architecture supports simplified, plug-and-play deployment.  Like Ethernet switches, ShoreGear voice switches can be deployed anywhere they are needed on the IP backbone.

ShoreTel also delivers simplicity from an administrative standpoint.  Adds, moves, and changes can be done in seconds through a single, web-based interface.  The system directory is available on-line and continuously updated as new users are added to the network. It’s the ultimate in simplicity: one system is used to manage all applications, all users, and all locations.

End users also experience ShoreTel’s simplicity through an intuitive desktop GUI that provides a single in-box for all voice mail and e-mail messages, plus comprehensive call management and eliminates the need to wade through layers of complex telephone prompts and menus.

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